Privacy policy

Last Updated: June 2026

Overview

At JW Welding & Fabrication, many of our products are custom-made, personalised, or manufactured to customer specifications. This policy outlines the responsibilities of both JW Welding & Fabrication and the customer when ordering custom products.

By approving a design and placing an order, you acknowledge and agree to the terms outlined in this policy.

Design Approval Process

Prior to manufacture, customers may be provided with:

·       Design proofs

·       Artwork mock-ups

·       Measurements and dimensions

·       Material specifications

·       Custom wording or text layouts

It is the customer’s responsibility to carefully review and approve all details before production commences.

Approval may be provided by:

·       Email confirmation

·       Written message

·       Social media message

·       Signed quotation

·       Payment of invoice where approval has been clearly linked to the approved design

Customer Responsibility

Customers are solely responsible for verifying:

·       Spelling and grammar

·       Names and dates

·       Measurements and dimensions

·       Artwork placement

·       Design layout

·       Material selection

·       Product specifications

JW Welding & Fabrication is not responsible for errors that were present on an approved design proof.

Changes After Approval

Once a design has been approved and production has commenced:

·       Changes may not be possible.

·       Additional charges may apply.

·       Production delays may occur.

Any requested changes will be assessed on a case-by-case basis.

Custom Products

Custom-made products include, but are not limited to:

·       Personalised signs

·       Memorial pieces

·       Custom metal art

·       Business signage

·       Fire pits with custom designs

·       BBQs with personalised features

·       One-off fabrication projects

Because these products are manufactured specifically for the customer, they cannot generally be resold.

Cancellations

Customers may request cancellation prior to manufacture commencing.

Where design work, drafting, artwork preparation, materials purchasing, or production planning has already occurred, JW Welding & Fabrication reserves the right to retain all or part of any deposit paid to cover costs incurred.

Once fabrication or manufacturing has commenced, cancellations will generally not be accepted.

Returns and Refunds

Custom-made and personalised products are not eligible for return or refund due to:

·       Change of mind

·       Customer ordering errors

·       Incorrect measurements supplied by the customer

·       Spelling or wording errors approved by the customer

·       Design choices approved by the customer

This policy does not exclude any rights available under Australian Consumer Law.

Intellectual Property

All custom artwork, drawings, proofs, designs, CAD files, DXF files, concepts, product designs, and manufacturing methods created by JW Welding & Fabrication remain the intellectual property of JW Welding & Fabrication unless otherwise agreed in writing.

Customers may not reproduce, sell, distribute, or commercially manufacture our designs without prior written consent.

Product Variations

Due to the nature of metal fabrication and handmade manufacturing processes:

·       Minor variations may occur.

·       Finished products may differ slightly from digital proofs.

·       Material finishes may vary.

·       Corten steel products will naturally weather and develop unique patinas over time.

These variations are normal characteristics of custom fabrication and do not constitute defects.

Production Timeframes

Estimated production timeframes are provided as a guide only.

Timeframes may vary due to:

·       Material availability

·       Workshop workload

·       Custom design complexity

·       Public holidays

·       Supplier delays

·       Freight delays

JW Welding & Fabrication will make reasonable efforts to keep customers informed of significant delays.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.